Shipping Policy

Shipping Cost

We offer free shipping throughout the United Kingdom.

Order Processing Time

Orders are typically processed within 1 to 3 business days after payment confirmation.

Our order processing hours are until 1:00 PM. Orders placed before this time may be processed the same business day. Orders placed after 1:00 PM will usually be processed on the next business day. Please note that processing times are estimates and may vary during busy periods.

Estimated Delivery Time

Once your order has been processed and dispatched, the estimated delivery time is usually 7 to 12 business days, depending on the destination within the United Kingdom.

Please note that delivery times are estimates only and may be affected by factors outside our control, including carrier delays, weather conditions, high seasonal demand, public holidays, operational disruptions, or other unforeseen logistics circumstances.

Shipping Carrier

Orders are generally shipped using Royal Mail or other suitable local delivery partners operating within the United Kingdom.

Address Accuracy

To help ensure successful delivery, customers are responsible for providing a complete and accurate shipping address at checkout, including any relevant apartment number, building number, street name, postcode, and any other necessary delivery details.

We are not responsible for orders that are delayed, lost, or misdelivered due to incorrect or incomplete shipping information provided at the time of purchase.

Order Tracking

When available, tracking information will be sent once your order has been dispatched so you can monitor the progress of your shipment.

Delivery Delays

While we work to deliver all orders within the estimated timeframe, delays may occasionally occur due to carrier issues or exceptional circumstances. We appreciate your patience and understanding in such cases.

Contact Us

If you have any questions about shipping or delivery, please contact us at info@emma-london.co.

Customer Support Hours:
Monday to Saturday: 9:00 a.m. to 5:00 p.m.

Estimated Response Time:
30 minutes to 24 hours

Business Address:

Emma London, a company of HK ONO METRICS LIMITED
Unit 903D, 9/F, Cameron Commercial Centre
458-468 Hennessy Road
Causeway Bay, Hong Kong Island 999077
Hong Kong
Business registration number: 78758069
Company registration number: 3331772